Terms of Service
Last updated: June 2026
1. Business Information
This website is operated by Bay Commerce LLC, doing business as Caldwell Air. By placing an order through caldwellair.com, you agree to these terms.
2. Products and Pricing
All products are sold new with full manufacturer warranty. Prices are subject to change without notice. We reserve the right to correct pricing errors. Product specifications are provided by the manufacturer and are subject to change.
3. Orders and Payment
All orders are subject to acceptance and product availability. Payment is collected at the time of order. We accept major credit cards and bank transfers for large orders.
4. Shipping and Delivery
Products ship directly from the manufacturer or authorized distribution center. Delivery times vary by product and destination. Free freight shipping is available on orders over $2,500. For orders below $2,500, freight charges will be calculated and confirmed before shipment.
Many of our products ship via LTL freight carrier. Customers are responsible for ensuring adequate receiving capability (loading dock, forklift, or liftgate service). Additional delivery services such as liftgate, residential delivery, or inside delivery may incur additional charges.
5. Returns and Cancellations
All returns must be coordinated with Caldwell Air prior to shipping. Do not ship any product back without first obtaining a Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused.
To initiate a return, contact us at (727) 900-5977 or sales@caldwellair.com. Returns are subject to a restocking fee and the product must be in original, unused condition with all packaging.
6. Warranty
All products are covered by the original manufacturer's warranty. See our Warranty Information page for details.
7. Limitation of Liability
Caldwell Air's liability is limited to the purchase price of the product. We are not liable for any indirect, incidental, or consequential damages arising from the use of products purchased from us.
8. Contact
Bay Commerce LLC DBA Caldwell Air
4420 Porpoise Drive Southeast
Saint Petersburg, FL 33705
Phone: (727) 900-5977
Email: sales@caldwellair.com